My record for getting a call-centre rep to hang up is now at what I think could be an all-time low. The rules for this game are simple: time the call and, without resorting to insults or shouting, get them to either swear at you or petulantly hang up. Congratulations to some guy from what purports to be "The Phone Shop" to be off the line in less than 20 seconds.
It went something like this:
Him: "Hello, I'm calling from the Phone Shop. I want to ask if you've received your 10 per cent discount from Orange."
Me: "I think it's unlikely, as I told you yesterday."
Him: "This is the first time I've called you."
Me: "I don't think it is, otherwise, why would I mention yesterday's conversation?"
Him: "This is the first time I've called. Good. Bye." Click, brr.
I didn't even get as far as trying to get their address (generally impossible) or office phone number (probably false or permanently engaged). Other than hanging up on potential customers for no reason, I can't quite fathom what The Phone Shop's little wheeze is. They did actually call the day before (different operator of course) and we went through the dance of "Who are you? Where are you calling from?". So it took a little longer for that call to suddenly end. Before we got to that point, I was told, for some reason, they needed a house number and a postcode in order to "give me my discount".
At the time, I asked them why, if they were calling on behalf of my (soon to be ex) mobile-phone company - companies like this cold call with the permission of Orange - they didn't already have the information on record? The usual excuses about "needing the information to process the claim" ensued. If I hadn't before, I definitely lost interest there.